frequently asked questions
Below are answers to questions that centers frequently have concerning the KidsVision Daycare Camera Service. If you have any other questions or need further assistance, please call us toll free 1.888.543.7876 or e-mail us at info@kidsvision.com.
The size and layout of your facility will determine the number of cameras. Cameras are only installed in public viewing areas of your facility.
Choose from four different camera styles: Dome, full body, infrared, and bullet. Only high resolution cameras are used with a minimum 520 TV lines resolution. Unlike static snapshots which update every 2 to 5 seconds, KidsVision uses true MPEG4 video compression to ensure the highest quality video. Our servers support 30 frames per second per camera.
Read more about our cameras.
Typically, web cameras only support 3 to 10 simultaneous users. The encoding or compression occurs on the camera itself degrading the video quality. A KidsVision system encodes video on a true video streaming server and can support an unlimited number of users. Most centers provide between 3 to 5 user accounts per child.
As an administrator you authorize each person that is put into the system and you choose what camera or group of cameras they have access to. Each person you authorize uses their own unique username and password to access the protected area of your website. 128 bit digital encryption further protects against unauthorized access.
Read more about KidsVision security.
A digital recording unit is typically included as part of your service. Record video continuously or only on motion detection. Search recordings by date, time, location, and camera. Most centers receive approximately thirty days of recordings. Actual times vary depending on the amount of motion recorded and the schedule configured. Once the archive is full, video will be recycled using a FIFO(First In First Out) process. No need to change tapes like a standard VCR system. Permanently store archived events or incidents to CD-ROM or DVD.
Yes, absolutely! An example center with 100 children will have between 300 to 500 users (3 - 5 users per child), requiring a full time employee to deal with user technical issues. With KidsVision, our friendly support staff handles all parent technical problems via toll-free telephone support or email. Hours: 7 AM - 7 PM CST.
Your installation is included in your with the cost of your Daycare Camera system. KidsVision provides cameras, monitor(s), streaming/encoding video server, archiving unit, and network router/firewall if required. We realize that you are busy! We are very sensitive as to not distrupt your class schedules. Most installations can be completed in a matter of days, after hours, or at your convenience. You'll enjoy our friendly and professional service... GUARANTEED!
At minimum, high speed internet such as DSL or cable should be installed at your center. We will work closely with you and your ISP to ensure that your upstream speed will provide a high level of quality for your parents. We can also assist in determining whether a static IP address will be required.
KidsVision transforms what would be a multi-thousand dollar investment into affordable monthly payments. Rates are based on the amount of equipment installed. We DO NOT charge per user. A credit approval and contract are required.
KidsVision is easy to use! Parents access the live video directly from your website. Internet access and a standard web browser is all that is required. Video quality will be best with DSL or high speed cable, but parents only need a standard dial-up (56K) connection to use the KidsVision service.
The quality of your website should match the high quality image you've worked hard to build. KidsVision websites are custom designed and programmed from your individual expectations. Your website also includes a content management system allowing you customize your own content. After the initial design and programming, you can request up to ten hours monthly of custom programming for revisions.
There are no additional fees for your web design, programming, website hosting, domain registration, email accounts, or monthly website updates.
Of course you can! If you are satisfied with your current website design, our programmers can integrate the cameras into your existing website.
To help answer parent questions and concerns, KidsVision can conduct onsite a free, no obligation parent demonstration and parent polling. In addition, once the KidsVision system is installed, we will provide you parent guides, FAQ sheets, marketing materials, and a full range of technical support. Custom Printed brochures are provided quarterly to better explain KidsVision service to your existing parents and to market your center to potential clients. Your brochures include your center's name, address, phone, email, and website address.
