Toll Free Telephone: 1 (888) 543-7876
FAX: +1 (866) 268-2125

Technical Support

frequently asked questions

Here we have a list of our most frequently asked support questions. To see the answer just click the question. When you first access the video you may be unsure of what option to choose, or have a technical issue. The answers to these commonly asked questions may resolve your issue. If you cannot find an answer to your problem, please call us toll free at 1.888.543.7876 or email us at You may also submit a support request online.

Where do I log in to view the video?
Which video pages should I use?
What if I have forgotten my username or password?
I get several errors when I try to use the Active X pages ("Error CreateX", etc)?
I have pressed play but it tells me I cannot connect, or it never connects.
I can see the video on my computer but my phone is not connecting.
Can I zoom in to see my child closer?
My Internet Explorer recently updated to version 10 and I can't view my child.