You can find common questions and answers to using the KidsVision Digital Video System.
At KidsVision, we are committed to providing both parents and child care providers the highest quality viewing
experience. If you are unable to find the answer to the problem you are having, please contact our technical
support team. You can call 1-888-Kids-Vsn, use our support request form,
or email us at support@kidsvision.com.
Does the video require any special software for me to install?
No, our KidsVision system only requires an Internet connection and one of the popular browsers available (ex. Internet Explorer or Netscape Navigator). You have the option of downloading an Active X control or using a Java applet. Both options, will automatically start the video in your browser.
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I'm unsure where to login to view the video?
Check with your child care provider. Each school is given their own website, and you should visit their website for specific instructions on where to login from.
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What if I have forgotten my username or password?
You can fill out our online form to have your username and password reset by your daycare.
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Using a modem, will the video be extremely slow and fragmented?
No, our KidsVision system uses special MPEG4 technology which can be viewed over a standard 28.8 modem connection without significant quality loss or delayed motion. Read about the KidsVision difference here.
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I cannot connect to the Internet?
Check your physical phone line connection or cable modem. If you are still unable to go online, your Internet Service Provider (ISP) may be experiencing technical problems. (i.e. AOL, Compuserve, BellSouth, TimeWarner's RoadRunner).
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I am unable to view the daycare video?
First, make sure that you are connected to the internet. If so, check your browser version or your version of Microsoft Windows. For the Active X feed, you should use Internet Explorer version 5.5 or higher. You can view the video using our Java Plugin, from Internet Explorer version 5.5 or higher or Netscape Navigator 6.0 or higher. You should use a computer with Microsoft Windows 98, Windows ME, Windows 2000, or Windows XP installed. You can upgrade your browser here.
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I'm using Interent Explorer, but the Active X control never downloads?
Some computer networks use a firewall and block the ports which our video streams over. Sometimes they may even prevent users from downloading Active X controls. Try using the Java applet version to see if this resolves the problem.
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When I access the video, I receive a message about Decoder Not Found?
Our KidsVision system uses MPEG 4 technology, most computers are preconfigured to support this technology. However, if you are using an older system, you may need to download the MPEG4 Codec or upgrade your version of Windows Media Player. Click here for instructions on installing the MPEG4 Codec.
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I'm still having difficulty?
If you still are experiencing a problem with a KidsVision Online Video System, please contact us, and a qualified technical support representative will respond shortly. Click here to fill out an online support request, email us at support@kidsvision.com or call 1-888-Kids-Vsn.
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